Terms & Conditions

OVERVIEW

This Legal Notice regulates the general conditions of access and use of the website accessible through Max Dilon.

The use of the website implies the complete acceptance without reservations of each and every resolution included in this Legal Notice. Therefore, the user must read the current Legal Notice carefully every time the website is accessed, as the terms of use are subject to modifications on the judgement of the website’s owner, or due to legal, judicial criterion or business practice changes.

SECTION A – ACCEPTANCE

This website is operated by Max Dilon. Throughout the site, the terms “we”, “us” and “our” refer to Max Dilon. Max Dilon offers this website, including all information, tools and services available from this site to you, the user, with the aim of providing high quality products and reliable services at the best possible price. You can have access to our product pages, our experts’ advice and website services only on condition that you accept all terms, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

SECTION B – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you provide real, updated and reliable personal information. You represent that you are legally an adult and the order(s) placed concern adult customers. You take full responsibility that your order has valid personal data and it is not executed by underage individuals.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION C – GENERAL CONDITIONS

Max Dilon reserves the right to change the current Terms of Service without prior notice. The announcement of this condition on our website makes this condition to change our Terms of Service any time valid and applicable.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. Max Dilon commits to deliver the products of your order within 30 calendar days from the order confirmation unless you have specifically requested an alternative date.

SECTION D – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

In the case of ordering products whose price has changed, you will be charged with the price the products had on the date of your order. Any price changes will not alter the billing of your pending order. 

SECTION E – PERSONAL INFORMATION

Our website www.maxdilon.com is designed to provide high-quality products and services to our e-shop visitors and customers with efficiency.

Upon completion of your online order on our website, you will be asked to fill in your personal information on our contact form (name, surname, address, mobile number, email etc.) so as to accommodate you, to contact you about our products and services, and to successfully complete your order.

Max Dilon and our website www.maxdilon.com respect your privacy and are committed to treating any information that we obtain about you with as much care as possible and in a manner that is compliant with all applicable data protection legislation including the EU General Data Protection Regulation 2016/679 (“GDPR”) and any national implementing laws in relation to the same.

We collect personal data from our customers only when it is necessary in connection to a product or service that we believe they will find useful or interesting. Personal data are collected and processed with fair and lawful means and this is always done with the customer’s consent. We also inform the customers why and for what purposes their personal information is processed and used. We use your personal data solely for purposes of managing and completing your orders as well as our communication. 

Your personal data is managed exclusively by authorized company staff and solely for the aforementioned purposes. Under no circumstances will your personal data be disclosed, shared, sold or exchanged. However, we may share your personal information with third parties where we are required to do so by law or regulation (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws, our [Terms of Use], or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our Company, our users, or others.

Keep your personal data on our website valid. Also, update and make necessary changes to provide us with accurate personal information so as to provide you with an enjoyable shopping experience and efficient services.

You are responsible for the use of our website and everything done using your registration details. If you think that another person may have access to, or be using, your registration details, you must inform us immediately.

In the case you wish stop receiving emails or offers from Max Dilon you can unsubscribe from our email list or send e-mail to [email protected] with your request to unsubscribe; and we will execute your request to erase your personal information from our list.

Your submission of personal information on our store is governed by our Privacy Policy.

SECTION F – RIGHT TO WITHDRAWAL

Customers are entitled to exercise the right to withdrawal. They have the right to withdraw from the contract, without providing reasons within 14 days from the date of purchase. The withdrawal period expires after 14 days from the day on which the customer acquires physical possession of the products. To exercise the right to withdrawal, the customer must inform us of their decision to withdraw from the contract, sending us an explicit statement via email at [email protected]. To comply with the withdrawal period, the customer only has to send the communication concerning the exercise of the right to withdrawal before the legally useful period expires.

Customers cannot exercise their right to withdrawal according to EU Consumer Law in the following cases:

– Supply of specially manufactured or customized products or those that, by nature, cannot be reshipped or risk deteriorating or changing rapidly.

the original packaging is missing

integral elements of the product are missing

the Customer has damaged the product

Max Dilon will reimburse the amount paid by Customer net of the shipping costs within 15 days from receipt of the communication of withdrawal. Reimbursements will be made using the same means of payment used by the customer for the initial transaction unless the customer has expressly arranged otherwise; in any case, the customer will not sustain any cost as a result of such reimbursement.

The customer must send us the products back via DHL without undue delays and in any case within 14 days from the day we were informed of the withdrawal from this contract. Returns through the post will not be accepted. The deadline shall be deemed to be met if the customer sends the products back before the 14-day period has expired.

SECTION G – RIGHTS REGARDING YOUR PERSONAL DATA

In accordance with the data protection law, when we process your personal data you have certain rights that we need to inform you about. The rights you can exercise to the Authority are the following:

The right of access

You have the right to request, at any time, information about the kind of information we collect, what purposes we process your data for and how long we are going to keep it in our records.

The right to rectification

You have the right to ask us at any time to correct the information you consider to be inaccurate. You also have the right to ask us to complete information you consider to be incomplete.

The right of erasure

You have the right to ask us to erase your personal data or limit the processing of your data under certain circumstances.

The right of limit or object processing

You have the right to ask us to limit or even object to the processing of your data under certain circumstances.

The right to data portability

You have the right to request that we transfer the data you have given us to another entity or to give it to you.

SECTION H – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Max Dilon checks thoroughly that the information provided to its customers always be lawful and reliable. However, there are factors that cannot be eliminated like human error, malfunction of networks or company computer systems that can affect the information provided to customers about products and their features, availability and prices.

We advise our customers to notify our customer service via email or telephone should they notice any unusual or distorted information (e.g. unusually high or low product price).

SECTION I – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION J – PRODUCTS OR SERVICES

Max Dilon wishes to provide its products and services reliably without delays. Delivery of products depends on availability. Any delays that may occur are not intended and customers will be notified should there be delays occurring with their order.

Max Dilon is not responsible for temporary or permanent inability to provide its services and products or for delays in the orders and delivery of products due to force majeure events like extreme weather phenomena, natural catastrophe, fire, strike, maloperation of Delivery Companies, damage or destruction of the products before delivery and after shipping, maloperation of online Banking Services or Host Provider or ISP or Access provider or the customer’s hardware device; in any case, submitting wrong personal data or any event preventing the normal transaction process between our website and the customer will result to our inability to process your order. Our company commits to the responsibility to carry out orders placed without any of the aforementioned factors and will make every effort to respond to its responsibilities to the customer in due time.

In the case of disputes between customers or customers and third-parties regarding our website content or services, Max Dilon will allow access to its customers’ contact details only if it complies with the existing law regarding the issue at hand.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Certain products or services may also have limited quantities and are subject to return or exchange only according to our Return Policy.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION K – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Greek laws regarding online services as well as any current relevant articles.

Access to Max Dilon website is governed by the Greek laws. Both Greek and International users of the website will comply with the Greek legislation regarding online services.

Any objection to the current Terms of Use and the website www.maxdilon.com is within the jurisdiction of Athens Court in Greece.

SECTION L – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Customers will never pay any extra charges from the bill of their order. In the case of extra charges occurring by maloperation or any other reason, customers will be reimbursed the difference.

SECTION M – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Max Dilon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In any case, our liability shall be limited to the maximum extent permitted by law.

SECTION N – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION O – GENERAL AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION P – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION Q – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Max Dilon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION R – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

The website is managed by Max Dilon Co

 General Electronic Commercial Registry 004101401000

VAT Number in Greece 801689818

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