Our team is available to help you with your orders or product information Monday to Friday at contact hours. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our fashion and products.
The most commonly asked questions are covered in Our FAQs. If you have any specific questions, please do not hesitate to contact us by completing this form or calling our customer services team through Whatsapp.
All orders are prepared within 48 business hours after the order confirmation date.
This preparation time can vary according to peak season like Christmas or Sales. For items that production time will take longer or became out of stock, you will receive an email with the estimated time it will take to receive the product. You can cancel your order for full refund if the estimated time is too long for you.
All shipped orders cannot be cancelled.
If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we’ll do as much as we can.
You can also manually cancel your orders on your user profile page. If you don’t see a “Cancel button”, it is very likely that your order has already been dispatched.
We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to make the change.
However, please get in touch with our customer service team, who will do their best to accommodate your request.
To return your product, please send us an email at [email protected] to notify us that you wish to start the return or exchange process. We kindly ask that you do not send items back without notification as it may cause unnecessary delays with processing your return.
Your request will be accepted within 48 hours. You will then receive all the instructions to follow by email. Consult the Returns & Exchanges for more details.
